Bulk discounts require a specific quantity in the cart before the discount activates. Here's how to diagnose the most common issues.
How Bulk Discounts Apply
For a bulk discount to show and apply, all of the following must be true:
- The promotion is Active
- The product matches the target selection
- The cart has enough quantity to meet at least the first tier's minimum
- All eligibility rules pass
- The promotion is within its scheduled dates
Common Causes
Promotion is not Active
Check that the promotion status is set to Active in Ezhance → Promotions.
Product doesn't match target selection
The discount only applies to targeted products. Verify the product you're testing is in the target list and hasn't been excluded.
Quantity below the first tier
If your first tier requires 3 units, adding 1 or 2 units won't activate any discount. The customer must meet the minimum quantity for at least one tier.
Wrong tier showing
Customers receive the discount for the tier that matches their quantity. Buying 6 units with tiers at 5+ and 10+ gives the 5+ tier discount, not the 10+ tier.
Eligibility rules failing
If you've added eligibility rules (e.g., cart subtotal ≥ $50), the discount won't apply until those conditions are also met — even if the quantity tier is reached.
Product has an exclusion rule
Check whether the product is excluded by an exclusion target rule on the promotion.
Tier pricing table not appearing
Verify that the Tier Pricing Table display component is enabled in the promotion's Display settings. Also check that the product is targeted — the table only appears for targeted products.
Pro features not available
Category, tag, and attribute targeting for Bulk Discounts requires Ezhance Pro. If you're using these target types without Pro, the promotion won't apply.
Troubleshooting Steps
- Confirm the promotion is Active
- Add the targeted product to the cart and increase the quantity to meet the first tier
- Check that no eligibility rules are failing
- If the tier pricing table isn't showing, enable it in the Display settings
- Test each tier individually to identify where the issue starts