Introduction #

Shipping Conditions allow you to control promotion eligibility using a customer’s shipping address.

These conditions are useful when promotions should only be available to customers in specific delivery locations.

Shipping Conditions are commonly used for:

• Regional promotions
• Local delivery campaigns
• Shipping zone offers
• Store pickup promotions
• Geographic marketing campaigns
• Delivery-area incentives

Shipping Conditions evaluate the shipping address entered during checkout.

How Shipping Conditions Work #

When a customer enters shipping information during checkout, Ezhance evaluates the shipping address against the configured Shipping Conditions.

If all Shipping Conditions pass, the customer remains eligible for the promotion.

If a condition fails, the promotion does not apply.

Example:

Condition:

Shipping Country = United States

Customer Shipping Country:

United States

Result:

The condition passes.

If the shipping country was Canada, the condition would fail.

Quick Example #

In this example, we will create a promotion available only to customers in California.

Promotion Type:

Cart Discount

Discount:

10%

Shipping Condition:

Shipping State = California

Result:

Only customers shipping to California receive the discount.

Available Shipping Conditions #

Ezhance supports four Shipping Conditions:

• Shipping City
• Shipping State
• Shipping Country
• Shipping Postcode

These conditions can be used individually or combined.

Shipping City #

Shipping City evaluates the city entered in the shipping address.

Examples:

• Chennai
• Mumbai
• New York
• London

Common Use Cases:

• City-specific promotions
• Local delivery campaigns
• Store pickup offers

Example:

Condition:

Shipping City = Chennai

Result:

Only customers shipping to Chennai qualify.

Shipping State #

Shipping State evaluates the shipping state, province, or region.

Examples:

• Tamil Nadu
• California
• Texas
• Ontario

Common Use Cases:

• State-level campaigns
• Delivery zone promotions
• Regional marketing initiatives

Example:

Condition:

Shipping State = California

Result:

Only customers shipping to California qualify.

Shipping Country #

Shipping Country evaluates the destination country.

Examples:

• India
• United States
• Canada
• Australia

Common Use Cases:

• Country-specific promotions
• International campaigns
• Regional fulfillment offers

Example:

Condition:

Shipping Country = India

Result:

Only customers shipping to India qualify.

Shipping Postcode #

Shipping Postcode evaluates the postcode or ZIP code entered during checkout.

Examples:

• 600001
• 90210
• SW1A 1AA

Common Use Cases:

• Local delivery promotions
• Store pickup zones
• Hyper-local campaigns

Example:

Condition:

Shipping Postcode = 600001

Result:

Only customers shipping to that postcode qualify.

Combining Multiple Shipping Conditions #

Multiple Shipping Conditions can be combined together.

Example:

Shipping Country = United States

AND

Shipping State = California

Result:

Only customers shipping to California, United States qualify.

This allows highly targeted delivery-based promotions.

Shipping Conditions And Other Eligibility Rules #

Shipping Conditions work alongside all other Eligibility Rules.

Example:

Shipping Country = United States

AND

Cart Subtotal greater than $100

Result:

The customer must:

• Ship to the United States
• Spend more than $100

Both conditions must pass.

Shipping Conditions vs Billing Conditions #

A common question is:

When should I use Shipping Conditions and when should I use Billing Conditions?

Shipping Conditions #

Evaluate:

The customer’s delivery address.

Common Uses:

• Delivery zones
• Regional fulfillment
• Shipping promotions
• Local campaigns

Billing Conditions #

Evaluate:

The customer’s billing address.

Common Uses:

• Customer location
• Tax jurisdictions
• Payment-related promotions

Choose the condition type that best matches your promotion requirements.

Common Use Cases #

Delivery Zone Promotions #

Condition:

Shipping Country = United States

Result:

Only customers shipping to the United States qualify.

Local Delivery Campaigns #

Condition:

Shipping City = Chennai

Result:

Only customers in Chennai qualify.

State-Specific Offers #

Condition:

Shipping State = California

Result:

Only California deliveries qualify.

Store Pickup Incentives #

Condition:

Shipping Postcode = 600001

Result:

Only nearby customers qualify.

Regional Marketing Campaigns #

Condition:

Shipping Country = Canada

AND

Shipping State = Ontario

Result:

Only customers shipping to Ontario qualify.

Common Shipping Promotion Examples #

Free Shipping For Local Customers #

Condition:

Shipping City = Chennai

Result:

Local customers receive a promotion.

Regional Cart Discounts #

Condition:

Shipping State = Texas

Result:

Customers shipping to Texas receive a discount.

Country-Specific Campaigns #

Condition:

Shipping Country = Australia

Result:

Australian customers receive the offer.

Delivery Area Promotions #

Condition:

Shipping Postcode = 90210

Result:

Only customers in the selected delivery zone qualify.

Best Practices #

Use Country Conditions For Broad Campaigns #

Country targeting is easier to manage than city or postcode targeting.

Use Postcodes Carefully #

Postcodes provide precise targeting but can be difficult to maintain at scale.

Test Real Shipping Addresses #

Always verify that qualifying and non-qualifying addresses behave correctly.

Keep Location Rules Simple #

Simple geographic targeting is easier to troubleshoot and maintain.

Common Mistakes #

Confusing Shipping And Billing Addresses #

Shipping Conditions evaluate shipping information only.

Billing Conditions are evaluated separately.

Creating Overly Restrictive Conditions #

Combining city, state, and postcode requirements may unintentionally exclude customers.

Testing Before Entering Shipping Information #

Shipping Conditions cannot be evaluated until shipping details are available.

Using Shipping Conditions For Billing Requirements #

Use Billing Conditions when the promotion should depend on the customer’s billing address.

Troubleshooting #

If a promotion is not applying:

Check:

• Shipping Country
• Shipping State
• Shipping City
• Shipping Postcode
• Customer shipping information

Also verify that all other Eligibility Rules are passing.