1. Who We Are
Ezhance is operated by Sathyaseelan Suburamaniyam, located in Kangayam, Tiruppur, Tamil Nadu, India. Website: https://ezhance.app | Email: support@ezhance.app
2. Information We Collect
Information You Provide:
- Name and email address
- Billing information
- Contact form submissions and support requests
- Account information related to your license
Information Collected Automatically:
- IP address, browser type, device information, operating system
- Pages visited, referring website, date and time of access
3. How We Use Your Information
We use information to process purchases, deliver software access, provide support, respond to inquiries, send product updates, improve services, prevent fraud, and comply with legal obligations. We do not sell your personal information to third parties.
4. Payments
Ezhance uses Freemius for licensing, software updates, subscription management, and payment processing. Data processed includes name, email, billing information, website URL, license details, WordPress version, PHP version, plugin version, and usage data.
5. Analytics
We use Google Analytics to better understand how visitors use our website. Data collected includes pages viewed, session duration, device and browser information, geographic region, and referral sources.
6. Cookies
The website uses cookies to remember preferences, improve functionality, analyze traffic, and measure marketing effectiveness. You can control cookies through your browser settings. See our Cookie Policy for full details.
7. License and Customer Information
Stored data includes customer name, email, order details, license information, purchase history, and support history — used for validation, updates, support delivery, and renewal management.
8. Support Requests
Support inquiries may include email address, website URL, plugin version, error messages, and technical details, used solely for support provision and product improvement.
9. Data Retention
We retain personal information only for as long as necessary to provide services, fulfill legal obligations, resolve disputes, and enforce agreements. Unnecessary information may be deleted or anonymized.
10. Data Security
We take reasonable measures to protect your information against unauthorized access, disclosure, alteration, and destruction. No method of transmission over the Internet or electronic storage is completely secure.
11. Third-Party Services
Third-party providers include Freemius (licensing and payments), Google Analytics (analytics), web hosting providers, and email service providers. Each operates under their own privacy policies.
12. Your Rights
Depending on your location and applicable laws, you may access, correct, request deletion, restrict processing, or object to certain uses of your personal information. Contact us at support@ezhance.app to exercise your rights.
13. Children's Privacy
Our products and services are intended for adults and business users. We do not knowingly collect personal information from children under the age of 13.
14. Changes to This Privacy Policy
Updates will be posted on this page with revised dates. Continued use of our services constitutes acceptance of the updated policy.
15. Contact Information
Sathyaseelan Suburamaniyam
Kangayam, Tiruppur, Tamil Nadu, India
Email: support@ezhance.app
Website: https://ezhance.app