Support Availability
Support is provided for customers with an active Ezhance Pro license. Send inquiries to support@ezhance.app. Response times vary based on workload and the complexity of your request.
What's Covered
Our support team can help with:
- Plugin installation and activation
- License key activation and management
- Promotion configuration and setup
- Bug reports and unexpected plugin behavior
- Troubleshooting offer logic and targeting rules
- Feature clarification and usage questions
- Account and billing matters
What's Not Covered
The following fall outside of standard support scope:
- Custom plugin or theme development
- Website design or visual customization
- General WooCommerce or WordPress setup
- WordPress administration tasks unrelated to Ezhance
- Server configuration and performance optimization
- Third-party plugin or theme customization
Third-Party Compatibility
Ezhance is built for WooCommerce and WordPress, but we cannot guarantee compatibility with every theme, plugin, hosting environment, or custom implementation. We will do our best to help investigate conflicts but cannot commit to fixing issues caused by third-party code.
Bug Reports
To help us investigate issues efficiently, please include the following in your bug report:
- WordPress version
- WooCommerce version
- Ezhance plugin version
- Steps to reproduce the issue
- Screenshots or screen recordings
- Any error messages shown in the admin or browser console
Feature Requests
We welcome feature suggestions and review them based on demand, product direction, technical feasibility, and ongoing maintenance requirements. Submitting a feature request does not guarantee implementation.
Expired Licenses
After a license expires, your existing plugin installation continues to function, but access to updates and premium support terminates. Renew your license to restore full support and update access.
Fair Use Policy
We reserve the right to limit or suspend support for behavior that is abusive, harassing, excessively demanding, or in violation of our Terms & Conditions.
Contact
Sathyaseelan Suburamaniyam
Kangayam, Tiruppur, Tamil Nadu, India
Email: support@ezhance.app