Last Updated: June 2026

This Support Policy explains the support services provided for Ezhance and the scope of assistance available to customers.

1. Support Availability

Support is provided for customers with an active Ezhance Pro license.

Support requests can be submitted via:

Email: support@ezhance.app

We aim to respond to support requests as quickly as possible during normal business days.

Response times may vary depending on workload, holidays, and the complexity of the issue.

2. What Support Includes

Support may include assistance with:

  • Plugin installation
  • Plugin activation
  • Configuration guidance
  • Promotion setup questions
  • Bug reports
  • Troubleshooting plugin-related issues
  • Clarification of documented features
  • License and account questions

We are committed to helping customers successfully use Ezhance as intended.

3. What Support Does Not Include

Support does not include:

  • Custom development
  • Custom feature implementation
  • Website design services
  • WooCommerce store setup
  • WordPress administration
  • Theme customization
  • Server configuration
  • Performance optimization unrelated to Ezhance
  • Third-party plugin customization
  • Custom coding requests

Customers requiring custom development should consult a qualified developer.

4. Third-Party Conflicts

Ezhance is designed to work with WooCommerce and WordPress.

However, we cannot guarantee compatibility with every:

  • Theme
  • Plugin
  • Hosting environment
  • Custom code implementation

We will make reasonable efforts to identify and troubleshoot compatibility issues but cannot guarantee fixes for third-party products.

5. Bug Reports

If you discover a bug, please provide as much information as possible, including:

  • WordPress version
  • WooCommerce version
  • Ezhance version
  • Steps to reproduce the issue
  • Screenshots (if applicable)
  • Error messages (if applicable)

Detailed reports help us investigate issues more efficiently.

6. Feature Requests

We welcome suggestions and feature requests.

Submitting a feature request does not guarantee implementation.

Features are evaluated based on:

  • Customer demand
  • Product direction
  • Technical feasibility
  • Maintenance considerations

7. Expired Licenses

When a license expires:

  • Existing installations may continue to function.
  • Access to updates ends.
  • Access to premium support ends.
  • Access to Pro downloads may be restricted.

Support is available only for active licenses.

8. Fair Use

We reserve the right to limit or refuse support in cases involving:

  • Abusive behavior
  • Harassment
  • Excessive or unreasonable requests
  • Requests outside the scope of support
  • Violations of our Terms & Conditions

We strive to maintain a respectful and productive support environment for all customers.

9. Documentation First

Before contacting support, we encourage customers to review:

  • Product documentation
  • Setup guides
  • Frequently Asked Questions

Many common questions can be resolved using available documentation.

10. Changes to This Policy

We may update this Support Policy from time to time.

Updated versions will be published on our website with a revised effective date.

Continued use of Ezhance constitutes acceptance of the updated policy.

11. Contact Information

Sathyaseelan Suburamaniyam

Kangayam, Tiruppur, Tamil Nadu, India

Email: support@ezhance.app

Website: https://ezhance.app