14-Day Money-Back Guarantee
If you are not satisfied with your purchase, you may request a refund within 14 days of the original purchase date. We want you to be confident in Ezhance, and we stand behind our product.
Eligible Refund Situations
Refunds are available when:
- The plugin malfunctions or produces incorrect promotional behavior
- Technical issues persist despite support team efforts to resolve them
- The product does not suit your store's needs after a good-faith trial
- Incompatibility issues remain unresolved after troubleshooting
Non-Refundable Situations
Refunds will not be issued for:
- Requests submitted after the 14-day window
- Failure to contact support or utilize documentation before requesting a refund
- Change of mind after successfully using the plugin
- Problems unrelated to Ezhance (e.g., server issues, third-party plugin conflicts)
- Refund policy abuse or multiple refund requests from the same customer
License Deactivation
When a refund is approved, associated license keys will be deactivated. Access to updates, premium support, and Pro downloads will be removed immediately upon refund approval.
Subscription Renewals
Renewal payments may be refunded if requested within 14 days of the renewal date. The same eligibility criteria apply.
How to Request a Refund
Email support@ezhance.app with the following information:
- Your order number
- The email address used for purchase
- Reason for the refund request
Processing Timeline
Approved refunds are typically processed within 5–10 business days through Freemius or the original payment method used at checkout.
Contact
Sathyaseelan Suburamaniyam
Kangayam, Tiruppur, Tamil Nadu, India
Email: support@ezhance.app