Introduction #
Billing Conditions allow you to control promotion eligibility using a customer’s billing address.
These conditions are useful when promotions should only be available to customers from specific locations.
Billing Conditions are commonly used for:
- Regional promotions
- Country-specific campaigns
- State-based offers
- Local marketing campaigns
- Tax and compliance requirements
- Customer segmentation
Billing Conditions evaluate the billing address entered during checkout.
How Billing Conditions Work #
When a customer enters billing information during checkout, Ezhance evaluates the billing address against the configured Billing Conditions.
If all Billing Conditions pass, the customer remains eligible for the promotion.
If a condition fails, the promotion does not apply.
Example:
Condition:
Billing Country = United States
Customer Billing Country:
United States
Result:
The condition passes.
If the customer selected Canada, the condition would fail.
Quick Example #
In this example, we will create a promotion available only to customers in California.
Promotion Type:
Cart Discount
Discount:
10%
Billing Condition:
Billing State = California
Result:
Only customers with a California billing address receive the discount.
Available Billing Conditions #
Ezhance supports four Billing Conditions:
- Billing City
- Billing State
- Billing Country
- Billing Postcode
These conditions can be used individually or combined.
Billing City #
Billing City evaluates the city entered in the billing address.
Examples:
- Chennai
- Mumbai
- New York
- London
Common Use Cases:
- City-specific promotions
- Local events
- Regional marketing campaigns
Example:
Condition:
Billing City = Chennai
Result:
Only customers with Chennai as their billing city qualify.
Billing State #
Billing State evaluates the billing state, province, or region.
Examples:
- Tamil Nadu
- California
- Texas
- Ontario
Common Use Cases:
- State-level promotions
- Regional compliance requirements
- Geographic marketing campaigns
Example:
Condition:
Billing State = California
Result:
Only customers billing from California qualify.
Billing Country #
Billing Country evaluates the customer’s billing country.
Examples:
- India
- United States
- Canada
- Australia
Common Use Cases:
- Country-specific promotions
- International campaigns
- Regional pricing strategies
Example:
Condition:
Billing Country = India
Result:
Only customers with an Indian billing address qualify.
Billing Postcode #
Billing Postcode evaluates the postcode or ZIP code entered during checkout.
Examples:
- 600001
- 90210
- SW1A 1AA
Common Use Cases:
- Hyper-local promotions
- Delivery zone campaigns
- Local store promotions
Example:
Condition:
Billing Postcode = 600001
Result:
Only customers within that postcode qualify.
Combining Multiple Billing Conditions #
Multiple Billing Conditions can be combined together.
Example:
Billing Country = United States
AND
Billing State = California
Result:
Only customers with billing addresses in California, United States qualify.
This allows highly targeted location-based promotions.
Billing Conditions And Other Eligibility Rules #
Billing Conditions work alongside all other Eligibility Rules.
Example:
Billing Country = United States
AND
Cart Subtotal greater than $100
Result:
The customer must:
- Have a United States billing address
- Spend more than $100
Both conditions must pass.
Billing Conditions vs Shipping Conditions #
A common question is:
When should I use Billing Conditions and when should I use Shipping Conditions?
Billing Conditions #
Evaluate:
The customer’s billing address.
Common Uses:
- Customer location
- Tax jurisdictions
- Payment-related promotions
Shipping Conditions #
Evaluate:
The customer’s delivery address.
Common Uses:
- Delivery zones
- Shipping promotions
- Regional fulfillment campaigns
Choose the condition type that best matches your promotion requirements.
Common Use Cases #
Country-Specific Promotions #
Condition:
Billing Country = India
Result:
Only customers in India receive the promotion.
State-Based Campaigns #
Condition:
Billing State = California
Result:
Only California customers qualify.
Local Store Promotions #
Condition:
Billing City = Chennai
Result:
Only customers in Chennai qualify.
Postcode Campaigns #
Condition:
Billing Postcode = 600001
Result:
Only customers within the selected postcode qualify.
Regional Marketing Campaigns #
Condition:
Billing Country = Canada
AND
Billing Province = Ontario
Result:
Only customers in Ontario qualify.
Best Practices #
Use Country Conditions For Broad Campaigns #
Country targeting is easier to manage than city or postcode targeting.
Combine Conditions Carefully #
Adding too many location requirements can significantly reduce eligibility.
Verify Address Data #
Billing Conditions rely on accurate customer address information.
Test Using Real Addresses #
Always test promotions using billing addresses that should qualify and addresses that should not.
Common Mistakes #
Confusing Billing And Shipping Addresses #
Billing Conditions evaluate billing information only.
Shipping addresses are evaluated separately.
Creating Overly Restrictive Rules #
Combining city, state, and postcode conditions may unintentionally exclude customers.
Testing Before Entering Billing Information #
Billing Conditions cannot be evaluated until billing details are available.
Using Billing Conditions For Delivery Promotions #
Shipping Conditions are usually more appropriate for delivery-related campaigns.
Troubleshooting #
If a promotion is not applying:
Check:
- Billing Country
- Billing State
- Billing City
- Billing Postcode
- Customer checkout information
Also verify that all other Eligibility Rules are passing.
