Introduction #

If an Order Coupon is not being generated, the issue is usually related to one of the following:

• The order does not qualify for the promotion
• Eligibility Rules are failing
• The promotion is inactive
• The order has not been completed
• Customer conditions are not satisfied
• Purchase History conditions are not satisfied
• The promotion schedule is restricting activation

This guide will help you identify the most common causes and resolve them quickly.

How Order Coupons Work #

Order Coupons are different from other promotion types.

Unlike product discounts and cart discounts, Order Coupons are generated after a qualifying order is successfully completed.

Before a coupon can be generated, Ezhance must verify:

✓ Promotion is Active

✓ Order qualifies for the promotion

✓ Eligibility Rules pass

✓ Customer satisfies all requirements

✓ Promotion schedule allows activation

✓ Order reaches the required status

If any requirement fails, no coupon will be generated.

Quick Checklist #

Before continuing, verify:

• Promotion status is Active
• Order qualifies for the promotion
• Eligibility Rules pass
• Customer Conditions pass
• Purchase History Conditions pass
• Schedule dates are valid
• The order has been completed

Cause 1: Promotion Is Not Active #

Problem:

The Order Coupon promotion is inactive, disabled, or saved as a draft.

Solution:

Verify that the promotion status is set to Active.

Result:

The promotion becomes eligible for evaluation after qualifying orders.

Cause 2: The Order Does Not Qualify #

Order Coupons are only generated when the order satisfies all configured requirements.

Problem:

The order does not meet the promotion requirements.

Example:

Condition:

Order Total greater than or equal to $200

Order Total:

$120

Result:

No coupon is generated.

Solution:

Review the promotion requirements and verify that the order qualifies.

Cause 3: Eligibility Rules Are Failing #

The promotion may contain Cart, Customer, Purchase History, or Shop Conditions.

Problem:

One or more configured conditions fail.

Example:

Condition:

Customer Role = VIP

Customer Role:

Customer

Result:

No coupon is generated.

Solution:

Review all configured Eligibility Rules and verify they are satisfied.

Cause 4: The Order Has Not Been Completed #

Order Coupons are generated after qualifying orders reach the required order status.

Problem:

The order is still Pending, Failed, or Cancelled.

Result:

The coupon is not generated.

Solution:

Complete the order and verify that it reaches the required WooCommerce order status.

Cause 5: Customer Conditions Are Not Passing #

The promotion may be restricted to specific customers.

Problem:

The customer does not satisfy the configured Customer Conditions.

Example:

Condition:

Customer Role = VIP

Current Customer:

Regular Customer

Result:

No coupon is generated.

Solution:

Review all Customer Conditions configured on the promotion.

Cause 6: Purchase History Conditions Are Not Passing #

The promotion may require previous customer activity.

Problem:

The customer does not satisfy the configured Purchase History Conditions.

Example:

Condition:

Order Count greater than or equal to 5

Customer Order Count:

2

Result:

No coupon is generated.

Solution:

Review all Purchase History Conditions configured on the promotion.

Cause 7: Shop Conditions Are Failing #

The promotion may only be available during specific dates or times.

Problem:

The order was placed outside the configured promotion period.

Example:

Condition:

Current Date between November 25 and November 30

Order Date:

December 10

Result:

No coupon is generated.

Solution:

Verify all Shop Conditions and promotion schedules.

Cause 8: Promotion Schedule Is Restricting The Promotion #

Promotions can have start and end dates.

Problem:

The order was placed outside the promotion schedule.

Example:

Promotion End Date:

November 30

Order Date:

December 2

Result:

The promotion is inactive.

Solution:

Review the promotion schedule configuration.

Cause 9: Usage Limits Have Been Reached #

Promotions can stop generating coupons after reaching their configured limits.

Problem:

The promotion has reached its maximum usage count.

Result:

No additional coupons are generated.

Solution:

Increase the usage limit or start a new campaign.

Cause 10: Testing Before Checkout Completion #

A common mistake is expecting coupons to appear before an order is completed.

Problem:

Testing on the product page, cart page, or checkout page.

Result:

No coupon is generated.

Solution:

Complete a qualifying order and then check the configured coupon delivery locations.

Cause 11: Coupon Display Location Is Misunderstood #

The coupon may have been generated successfully but displayed somewhere unexpected.

Problem:

The customer is checking the wrong location.

Order Coupons can be displayed on:

• Thank You Page
• Order Email
• Both locations

Solution:

Verify the configured display location and check both the Thank You Page and order email.

Cause 12: Customer Email Delivery Issues #

The coupon may have been generated successfully but the email was not delivered.

Problem:

WooCommerce email delivery issues.

Result:

The customer does not receive the coupon email.

Solution:

Verify:

• WooCommerce email settings
• Email delivery configuration
• SMTP setup

Also check the Thank You Page to confirm whether the coupon was generated successfully.

Cause 13: Ezhance Pro Is Required #

Order Coupons are a Ezhance Pro feature.

Problem:

The store is using Ezhance Free.

Solution:

Install and activate Ezhance Pro.

Result:

Order Coupon promotions become available.

Common Scenarios #

No Coupon Is Generated After Purchase #

Check:

• Promotion status
• Order qualification
• Eligibility Rules
• Order status

Coupon Works For Some Customers But Not Others #

Check:

• Customer Conditions
• Purchase History Conditions
• Customer Roles

Coupon Was Generated But Customer Cannot Find It #

Check:

• Thank You Page
• Order confirmation email
• Coupon display settings

Coupon Worked Previously But Stopped #

Check:

• Promotion schedule
• Usage limits
• Recent configuration changes

Best Practices #

Test With A Simple Promotion #

Create a basic Order Coupon promotion with no additional conditions and verify that coupons are generated successfully.

Verify Order Status Workflow #

Ensure orders reach the required WooCommerce status before testing.

Check Both Delivery Locations #

Always test both the Thank You Page and email delivery methods.

Add Conditions Gradually #

Start with simple requirements and add advanced conditions one at a time.