Last Updated: June 2026

Thank you for purchasing Ezhance.

We want you to be satisfied with your purchase. This Refund Policy explains when refunds may be requested and how refund requests are handled.

1. 14-Day Money-Back Guarantee

Ezhance Pro purchases are covered by a 14-day money-back guarantee.

If you are not satisfied with your purchase, you may request a refund within 14 days of the original purchase date.

2. Eligible Refund Requests

Refunds may be granted when:

  • The plugin does not function as described.
  • A technical issue cannot be resolved by our support team.
  • The product is not suitable for your intended use.
  • The plugin is incompatible with your website despite reasonable troubleshooting efforts.

We encourage customers to contact support before requesting a refund so we can attempt to resolve any issues.

3. Non-Refundable Situations

Refunds may be denied in the following situations:

  • Requests made more than 14 days after purchase.
  • Failure to use available support resources before requesting a refund.
  • Change of mind after successful installation and use.
  • Website issues unrelated to Ezhance.
  • Conflicts caused by unsupported third-party modifications or custom code.
  • Abuse of the refund policy.
  • Multiple refund requests from the same customer.

4. License Deactivation

When a refund is approved:

  • The associated license key may be deactivated.
  • Access to plugin updates may be revoked.
  • Access to support services may be terminated.
  • Access to Pro downloads may be removed.

Customers must discontinue use of refunded licenses.

5. Subscription Renewals

Renewal payments may be refunded if requested within 14 days of the renewal date.

After the refund period has expired, renewal payments are generally non-refundable.

6. How to Request a Refund

To request a refund, contact:

Email: support@ezhance.app

Please include:

  • Your order number
  • Purchase email address
  • Reason for the refund request

Providing detailed information helps us process requests more quickly.

7. Processing Time

Approved refunds are typically processed within 5–10 business days.

Approved refunds may be processed through Freemius and the original payment method used during purchase.

Actual processing times may vary depending on your payment provider and financial institution.

8. Contact Information

If you have questions about this Refund Policy, please contact:

Sathyaseelan Suburamaniyam

Kangayam, Tiruppur, Tamil Nadu, India

Email: support@ezhance.app

Website: https://ezhance.app